Implementing a system requires intelligent design, seamless logic, and sophisticated math. No matter how robust the solution, ERP will only be successful if people embrace it and use it as designed. This will not be possible without change management.
- Identify the people who will be affected by the change
- Communicate the changes to this group
- Establish the compelling business reasons
- Ensure that the people involved are clear on the changes and know their role in this process
- Give frequent project updates
The best change management I've seen was a company who gathered the employees who formed part of the implementation changes. They were unhappy about the old system and a video was made during the meeting. Each manager and some of the staff pointed out the frustration with the legacy system and what they wanted to change. A couple of months after the new implementation, the director gathered the same people in a meeting. They were disheartened by the new system. The director played the video and all the points that was made initially was addressed with the new implementation. It was great to visit the company again after 6 months. The people embraced the new system and I was amazed how well management were able to handle the change management.
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